We value your time and custom.
We would ask you do the same for us. We will endeavour to text, ring or email you before your appointment.
However it is your responsibility to remember the appointments you have committed to attend. Please make sure you can attend your appointment before booking our time.
We understand that you may need to cancel or rearrange your appointments from time to time.
We would ask that you contact us by email to rearrange or cancel an appointment.
If you cancel an appointment without 2 working days (48 hrs) notice, there may be a cancellation fee corresponding to the length of surgery/ clinical time lost. This is charged at 100 Euro per hr.
For new patient appointments you may lose your booking deposit.
If you fail to attend an appointment without contacting us there will be a ‘failure to attend’ fee corresponding to the length of surgery/ clinical time that has been wasted. This is charged at 200 Euro per hr.
This must be settled prior to a new appointment being arranged and you will be required to pay a refundable deposit for future appointments.
We would view failing to show up for an appointment as a lack of consideration for other patients of the practice, particularly those experiencing pain while waiting for their own appointment.
If you fail to attend an appointment that you have made, you may not be offered further appointments.
Dr Cathal Óg Digney
Our most up to date hours can be found on our Google page.
There is someone available at reception Mon-Fri 8am- 6pm, Sat 10am-1pm to answer telephone calls. Telephone calls may or may not be answered outside of these times.