Complaints Procedure

At Carton Dental our patients are truly at the heart of everything we do. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.

a) If you have a concern regarding any aspect of your care, please let the Practice Manager (Ela) know. We’ll do all that we can to resolve it to your satisfaction, both promptly and professionally. The Practice Manager is the person responsible for investigating and responding to all patient complaints.

b) If your concern relates to clinical dental treatment the Practice Manager will always seek the treating dentists’ comments in order to provide you a full and detailed response.

c) If complaining on behalf of someone else, please note, we will require written consent in order to discuss their personal information.

d) We’ll acknowledge your complaint in writing within three days and will also include a copy of this complaint procedure. We will investigate your concerns and aim to provide a full response within 20 working days. If, for any reason, we are unable to complete our investigations within 20 working days, we will notify you, giving reasons for the delay and the likely period within which the investigation will be completed.

e) If you remain unhappy once we have provided our final response please contact the Dental Complaints Resolution Service.

If you’re a private patient, you can contact the Irish Dental Council by email by phone – 01 676 2226, further information can be found on their website.

Opening Hours


Our most up to date hours can be found on our Google page.
There is someone available at reception Mon-Fri 8am- 6pm, Sat 10am-1pm to answer telephone calls. Telephone calls may or may not be answered outside of these times.